Drive Direct Bookings & Elevate Guest Experiences.
WeloDesk empowers hotels with a commission-free direct booking engine, self-service guest portals, front desk operations, POS, and automated billing—all in one unified platform.
WeloDesk takes no commission on bookings. Mobile money and card providers charge their own transaction fees.
Now onboarding pilot properties across East Africa
Built for hotels, resorts, lodges, guest houses and serviced apartments. Pilot properties get hands-on setup and a direct line to our team.
All the Modules Needed to Power Your Hotel
Replace disconnected spreadsheets and third-party fees with specialized digital tools.
Direct Online Bookings Engine
Embed seamless, commission-free booking engines on your website or social media. Sync real-time rates and availability instantly.
Guest Self-Service Portal
Allow guests to view digital receipts, request room service, perform self check-in pre-registration, and order food from their smartphones.
Front Desk & Reservations
Visual room calendar, express check-in/out, guest CRM, and automated stay history tracking.
Bar & Restaurant POS
Integrated point of sale to charge meals and drinks directly to guest room folios or accept instant payments.
Housekeeping & Room Status
Real-time room status tracking (Clean, Dirty, Under Maintenance) accessible from any mobile device.
Financial & Revenue Reports
Detailed daily closing reports, occupancy trends, RevPAR analytics, and staff audit trails.
Modernize the Guest Journey
Give your guests complete control over their stay with zero friction or delays.
Contactless Direct Bookings & Self Service
Empower your guests from the minute they decide to travel until after they check out. Reduce OTA commissions and front-desk friction.
- Commission-Free Web Engine: No WeloDesk commission on online bookings.
- Mobile Self Check-in: Guests upload ID photos and contact details before arrival.
- Digital Room Service POS: Guests scan QR codes to order meals or drinks to their room.
- Real-time Digital Invoices: Guests access running folios and receipts online.
Go Live in Three Steps
Our team handles configuration so your staff can focus on guests.
Sign up
Book a demo or create your property account. We confirm your needs and plan.
Set up your rooms
Add room types, rates, staff roles and your restaurant menu with onboarding support.
Start taking bookings
Share your booking link or embed the widget on your website and social pages.
Simple, Transparent Pricing
Scalable packages with no hidden platform fees. Sign up during our launch period and your price is locked in for your first 12 months. Choose annual billing for 20% savings.
Starter Plan
Billed monthly
Ideal for small guest houses, lodges, and boutique apartments.
- Bookings & Room Status
- Guest Folios & History
- Daily Operations Overview
- Up to 3 Staff Accounts
- Email & Phone Support
Growth Plan
Billed monthly
Best for full-service hotels requiring POS, direct online bookings, and guest portals.
- Everything in Starter
- Direct Online Booking Engine (0% commission)*
- Guest Self-Service Portal
- Integrated Bar & Restaurant POS
- Inventory & Expense Tracking
- Unlimited Staff Accounts
Enterprise
Tailored to your properties
For multi-property operators, hotel chains, and large luxury resorts.
- Everything in Growth
- Multi-Property Central Dashboard
- OTA Channel Manager Integration
- Custom Workflows & API Access
- Dedicated Account Manager
Included in every plan: Automatic cloud backups, software updates, data encryption, and full onboarding support.
*No WeloDesk booking commission. Mobile money and card providers charge their own transaction fees, which are separate from your subscription.
What Could You Save on Commissions?
Estimate what you pay OTAs today, and compare it with the Growth plan.
Ready to Upgrade Your Hotel & Guest Experience?
Schedule a live walkthrough or set up your property account today. Our technical team will handle configuration and onboarding for you.
Prefer to talk? Chat on WhatsApp or call +256 762 032 494 .
Get in Touch
Already a subscriber? Access your portal
Frequently Asked Questions
Got questions about Direct Bookings and Guest Portals? We have answers.
How does the Online Booking Engine work?
WeloDesk provides a custom direct booking link and embeddable widget for your website or social media. When guests select dates and book rooms, the system immediately updates room availability across your property manager without taking any commission percentage.
What can guests do inside the Guest Self-Service Portal?
Guests can pre-register their contact details, review their live room folio balance, request extra amenities or housekeeping, order meals directly from your restaurant menu, and download digital invoices.
Which payment methods are supported for online bookings?
The platform supports local Mobile Money (MTN & Airtel), Debit/Credit cards, bank transfers, and pay-at-hotel options. Mobile money and card providers charge their own transaction fees; WeloDesk adds no booking commission on top.
Do I need to install any hardware or software?
No. WeloDesk is 100% web-based. You can securely log in using any web browser on laptops, tablets, or smartphones.
Can multiple staff members use the system simultaneously?
Yes. You can assign role-based permissions for managers, receptionists, accountants, cashiers, and housekeeping staff.
Is guest and booking data secure?
Yes. All communication is encrypted via SSL/TLS, and daily cloud backups ensure your property records are always protected.